Refund policy
Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period generally begins on the day on which you, or a third party designated by you, receive the goods.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please contact us at:
Bornavelli
Boris Wassermann / Bogdan Vogt
Harzblick 44
38122 Braunschweig
Germany
Email: official@bornavelli.com
Please include your order number whenever possible.
Returns
After exercising your right of withdrawal, the goods must be returned within the applicable statutory period.
Return address:
Bornavelli
Boris Wassermann / Bogdan Vogt
Harzblick 44
38122 Braunschweig
Germany
Return shipping costs: [CUSTOMER / BORNAVELLI]
Condition of Returned Goods
Please handle the product with reasonable care. You may be liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the goods.
Refunds
Once your return has been received and processed, we will refund the applicable amount using the original payment method, unless otherwise required by law.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us at:
Please include your order number and, where possible, photographs showing the issue.
We will review the matter and provide an appropriate solution in accordance with your statutory rights.